Fantastic Flowers, Balloons & Teddy Bears
Balloons from just £9.99 including delivery!

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing e-mail from us in the future. Your information WILL NOT be passed to any other trader. The type of information we will collect about you includes: your name, address, phone number, e-mail address and credit/debit card details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/ comments about privacy, you should e-mail us at the email address below.

Should you not wish to receive any mailings from us then send an e-mail clearly stating the e-mail address to which you do not wish to receive mailings.

By submission of the order the customer accepts these terms and conditions and authorises bears2send to collect payment for items ordered.

We endeavour to respond and resolve all complaints within five working days.

Damaged Goods
If your item arrives damaged it must be reported to us within 10 days of the chosen delivery date. Please retain the goods until advised by our staff, as you may be requested to return them.

Lost Goods
Should you order not arrive it must be reported to us within 10 days of the chosen delivery date. We will then investigate the whereabouts of your item, and refund where appropriate. Please be aware that International Delivery can take up to ten days, depending on the destination country.

Special Delivery
Items sent via Royal Mail Special Delivery have an additional guarantee. Providing you placed your order before the cut off time of 2pm Mon - Fri and 10am Saturday, it will arrive the next working day by 1pm (working days are Monday to Friday, they do not include Sundays and Bank or Public Holidays). There are deliveries on Saturdays, but this is not guaranteed. Later times apply in the remote parts of Scotland.

Cancellation
Under the Distance Selling Regulations you have 10 days from receipt of the goods to cancel your order and claim a refund. Your money will be returned within 30 days of cancellation. You must return the item at your own expense or a deduction will be made to cover the collection cost.